Msign Technology Private Limited (“we,” “our,” or “us”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you interact with our services, including the purchase of Digital Signature Certificates (DSCs), including Document Signer Certificates.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information:
  When you apply for a DSC or a Document Signer Certificate, we collect personal details such as your name, email address, contact number, address, identification documents, and other information required for identity verification.

• Organizational Information:
  For businesses and organizations applying for certificates, we may collect company name, business registration documents, tax identification numbers, and other relevant details.

• Transactional Information:
  Information related to your purchases, such as the type of DSC purchased, payment details, and transaction history.

• Technical Data:
  We collect technical information such as your IP address, browser type, operating system, and device information when you visit our website or use our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Issuance of Certificates:
  To process your application and issue Digital Signature Certificates, including verifying your identity and organization details.

• Customer Support:
  To provide customer service, troubleshoot issues, and offer technical support regarding the installation and use of your DSC.

• Communication:
  We may use your contact information to send important updates, notifications, or promotional materials related to our services, provided you have opted in.

• Security & Compliance:
  To maintain the security of our systems, ensure compliance with legal and regulatory requirements, and prevent fraudulent activities.

3. How We Share Your Information

We do not sell or share your personal information with third parties except in the following circumstances:

• With Certifying Authorities (CAs):
  We share your information with licensed Certifying Authorities, such as Capricorn CA and IDsign CA, for the purpose of issuing and managing your DSC.

• Legal Compliance:
  We may disclose your information if required by law, in response to a subpoena, court order, or other legal processes.

• Service Providers:
  We may share your data with trusted service providers who assist us in delivering our services, such as payment processors or IT support, but only for the purposes outlined in this policy.

4. Data Security

We implement a variety of security measures, including encryption, firewalls, and secure data storage, to protect your personal information from unauthorized access, disclosure, or alteration.

• .pfx and HSM Security:
  Any private keys and digital certificates stored in .pfx files or HSM are encrypted and protected against unauthorized access.

5. Your Data Rights

You have the following rights regarding your personal data:

• Access & Correction:
  You can request access to the personal information we hold about you and ask us to correct any inaccurate or outdated information.

• Data Portability:
  You may request to receive the data you provided to us in a structured, machine-readable format.

• Deletion:
  You have the right to request that we delete your personal information, subject to legal and contractual obligations.

• Opt-Out of Communications:
  You may opt-out of receiving promotional emails or updates from us at any time by following the unsubscribe instructions in the emails or contacting us directly.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website, track usage patterns, and analyze site performance. You can control the use of cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites, and we encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page, and we will notify you of significant updates via email or through our website.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Msign Technology Private Limited
Address: D 251/10, 3rd Floor, Laxmi Nagar, Delhi (India)
Email: sales@msign.digital
Phone: +91 9999624888